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Employees of the National Reverse Mortgage Group (NRMG)
are mindful of the integrity of all persons engaged
in the business. All of our group members are mandated
to maintain the highest level of service and integrity.
- Treat all clients who request information with respect
and dignity.
- Protect each client’s privacy and confidentiality.
NRMG will not distribute any personal information
to a third party for any reason without the permission
of client and NRMG.
- Encourage clients to discuss all potential reverse
mortgage applications with a legal counselor or trusted
family members.
- Inform clients, at no charge, about all options
available for a reverse mortgage and assist in helping
to determine which option is best for his or her needs.
- If client asks for an educational video about reverse
mortgages, we will provide to him/her the educational
video free of charge.
- Help client to clearly and accurately identify all
costs associated with a reverse mortgage.
- Take reasonable steps to check background and procedures
of third parties before accepting referrals of business
from them, and refuse to accept referrals from those
that are found unacceptable. Disclose to clients any
third party with a financial interest in the reverse
mortgage transaction.
- NRMG will not imply nor demand to a borrower that
he or she is obligated to purchase any other product
or service offered by NRMG or another lender to obtain
a reverse mortgage.
- Pay all loan proceeds directly to the borrower,
except to retire existing debt, pay a contractor from
the borrower’s repair set-aside account, or
pay property taxes or hazard insurance premiums from
the borrower’s set-aside account for taxes and
insurance.
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